Frequently asked questions

At Kamar we focus on direct contact and efficient service. If you need information about products, orders, or cooperation, our team is here for you.

B2B account and cooperation rules

How can I become a Kamar customer?

To become a Kamar customer, create an account on the B2B platform myKamar.com and complete the registration form. After successful verification, you will receive full access to the offer and ordering options.

Who can create an account on myKamar.com?

The myKamar.com platform is intended only for business customers (B2B) who run a business and have a VAT ID number.

How long does registration take and what does account verification involve?

The verification process takes up to 48 hours on business days. It includes checking company data and matching the offer to your business profile. During verification, we may contact you.

Can I buy retail?

No. The myKamar.com platform is intended only for business customers (B2B).

Where can I buy Kamar products at retail?

Kamar products are available through our trusted distributors in physical and online stores across Europe.

Does Kamar have a physical store I can visit?

No. Kamar operates as a B2B supplier and does not run a physical store.

Why cannot I see prices on the website?

Prices are visible only after logging into a verified customer account.

Is there a minimum order value?

Yes. The minimum value of a single order is PLN 800 net.

Does Kamar offer individual cooperation terms and volume discounts?

Yes. We focus on long-term partnerships with our customers, so we offer individual commercial terms and flexible cooperation conditions adjusted to your business scale.

How do I know my order was placed correctly?

After placing an order, you will receive an automatic confirmation to the e-mail address provided during registration.

Can I modify or cancel my order after placing it?

Yes, an order can be modified or canceled until it is shipped. To do this, contact your dedicated sales account manager.

How are orders delivered?

Orders are shipped by reputable transport companies, including Schenker, Kuehne + Nagel, Geis, and SUSS, which helps deliver them in the shortest possible time. We deliver worldwide. Delivery details and costs are agreed during order placement with your dedicated sales account manager.

How broad is the Kamar product range?

Kamar offers more than 3000 products available from stock, including LED lighting, electrical products, pneumatics, accessories, and tools.

Can I order OEM or custom products tailored to my company?

Yes. We deliver OEM projects and custom solutions tailored to individual business needs for both primary and aftermarket segments.

I would like to contact a sales representative directly. Is it possible?

Yes. After verification, every customer receives ongoing support from a dedicated sales account manager who can be contacted by phone, e-mail, WhatsApp, or through the customer account.

Exchange, returns, and complaints

What warranty covers Kamar products?

Kamar products are covered by a 24-month warranty calculated from the date of sale. The warranty covers manufacturing and material defects. It does not cover damage caused by improper use, installation, or unauthorized interference with the product.

Can I return purchased products?

Returns are possible only after prior agreement with your dedicated sales account manager and only for full-value, unused products in original and undamaged packaging. Detailed return conditions are defined in the terms and conditions.

Terms and conditions

I received a damaged product. What should I do?

If the package shows signs of damage, prepare a damage report with the courier on the delivery day and immediately submit a complaint using the complaint form. Without a damage report, complaint processing may be impossible. If the product is damaged but the package shows no damage, also submit a complaint using the complaint form, describe the defect in detail, and attach all required information.

Complaint form

I received the wrong product. How do I report the issue?

If you received an incorrect product, contact your dedicated sales account manager immediately and submit a complaint request. After verification, we will provide an appropriate solution.

Complaint form

Some products are missing from my order. What now?

Some products may have been shipped separately or may still be in process as backorder items. If shipment contents do not match the documents, contact your dedicated sales account manager and we will check the case and help immediately.

How do I submit a product complaint?

Complaints must be submitted only through the complaint form. Processing time for a complete request is up to 14 business days and, in specific cases, can be extended up to 60 days.

Complaint form

Marketing

Can I receive the full Kamar product catalog?

Yes. Current product catalogs in PDF format are available for download on our website.

Catalog download

Can I download product data and promotional materials (for example photos, descriptions, technical data)?

Yes. Registered B2B customers have access to an extensive database on myKamar.com, including product photos, descriptions, technical data, and downloadable files. Product data integration via API or CSV files is also available, making it easier to use in online stores and sales systems.

Can I receive personalized marketing materials?

Yes. We offer marketing support tailored to B2B customer needs, including personalized materials. The scope and form of support are agreed individually with your account manager.