Frequently asked questions

At Kamar we focus on direct contact and efficient service. If you need information about products, orders, or cooperation, our team is here for you.

B2B account and cooperation rules

How can I become a Kamar customer?

Please register a B2B account on the platform. Our team will verify your data and enable full access after approval.

Who can create an account on the myKamar.com platform?

The platform is intended for business entities: companies and sole proprietors operating in the automotive and related industries.

How long does registration take and how does account verification work?

Registration takes a few minutes. Verification usually takes 1–2 business days; we will inform you by e-mail about the result.

How do I report a return or exchange?

Contact your sales advisor or our service team. We will provide a return number and shipping instructions.

What is the deadline for submitting a complaint?

Submit your complaint within the statutory period from discovering the defect. Attach photos and the invoice number to speed up processing.

How long does complaint handling take?

We aim to respond within a few business days. Complex cases requiring supplier involvement may take longer—we will keep you updated.

Can I use Kamar product images in my materials?

Use of marketing materials is subject to prior agreement. Contact us to obtain the right licence or ready-made assets.

Do you run co-marketing activities with partners?

Yes, we support selected partners with joint campaigns. Details are agreed individually with the account manager.

Where can I find current promotions and new product information?

You will find offers in the store, in newsletters, and in communications from your advisor. You can also follow our industry channels.